Benefit Center (phone) Enrollment

Mike Castle pioneered telephone enrollment in the worksite industry. Today, this convenient method of enrollment is very popular with all types of organizations. Whether the organization has a widespread workforce or a workforce not easily accessible due to security measures or just prefers phone enrollment, telephone enrollment is a great solution.

Beneport operates our Benefit Center with top notch Benefit Coaches  who are very experienced with educating and enrolling employees in benefits by phone. Benefit Coaches utilize a consultative approach to explaining and enrolling benefits. Since many voluntary benefits fill gaps in core benefit programs, Benefit Coaches are trained to show employees how voluntary benefits may supplement the benefits their employer provides, giving them additional financial protection.

Benefit Center enrollments are suitable for both core and voluntary benefit enrollments and can accommodate either inbound or outbound calls. Phone enrollment is utilized for both core and voluntary benefit education and enrollment, on-cycle and off-cycle of the core benefits enrollment, for new hire benefit enrollment, and for year-round qualified status changes.  Employees may pre-schedule their phone enrollment meetings via our online appointment-scheduling tool .  On the date and time of the appointment, the Benefit Coach generally calls the employee to complete the enrollment meeting. In some cases, employees will actually call the Benefit Coach to complete their enrollment.

A telephone enrollment meeting includes many of the same components as the more traditional onsite enrollment meeting. The Benefit Coach:

  • Verifies employee information

  • Reviews the available benefits

  • Answers employee questions

  • Helps to design a program to meet employee needs and budget

  • Enrolls or waives employee in the coverage of their choice

  • Voice records the employee’s signature. This date and time stamp acts just like a signature on an insurance application

Benefit Center enrollments have proven very successful and popular with many employers since it provides a consistent, convenient, and efficient method to communicate and enroll benefits.

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